After the CTQs identification is now necessary to focus on the directly related processes that will be improved.
This process comprises different stakeholders involved to the project management processes. In this case, because
of the enterprise project management system based standards, the SIPOC (Supplier, Input, Process, Output, and
Customer) diagram was developed considering the project cycle phases: initiation, planning, execution and also
control and closing phase, detailing the key involved stakeholders as well as their main activities