1, Is IPAC using status 'IN5' status for Pending document form customer? YES If yes, is this status are in the list of status upload into HCP? YES
IN5 is use for Investigation process only and we’re also require for original document such as ROI from (proxy letter with client signature) to attach with other related document to send out to hospital to get medical history.
2. Do IPAC add the additional fields to list down the missing documents which require customer to send back? NO
Currently, we’re issues the letter and mail direct to client even request more document.
However, for the work flow of online upload via HCP like other claim document once request more information, then we may need to review it again together.