Purpose – The purpose of the study is to focus on the enhancement of knowledge management (KM)
performance and the relationship between organizational culture and KM process intention of
individuals because of the diversity of organizational cultures (which include results-oriented, tightly
controlled, job-oriented, closed system and professional-oriented cultures). Knowledge is a primary
resource in organizations. If firms are able to effectively manage their knowledge resources, then a wide
range of benefits can be reaped such as improved corporate efficiency, effectiveness, innovation and
customer service.