Greetings,
Thank you for contacting Electronic Arts.
My name is Varun, and I am a representative of EA’s World Wide Customer Experience team.
I reviewed your mail, being an avid player I can understand how upsetting it could be as you are facing trouble In game.
But be assured your concern is our priority and we'll do our best to assist you further with the issue.
I would like to request you please make contact to phone or live chat support for issue related to refund because it may take account ownership verification.
For further concern or issue feel free to contact us.
You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.
Regards,
Varun T.
EA Customer Experience
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