The implementation team’s response to the gaps found in the system was to develop a means for
categorizing and evaluating each one individually. “All modification requests were classified as Red,Yellow, or Green. Each one went to the track leads and anything that was a Red had to go to the Steering Committee for approval.” There were few Reds (see Exhibit 7 for list of “Red”
modifications). In the end, 30 developers were needed for three months to modify Oracle to support
the business.12 Elizabeth Fee described the process