1- K. Pum didn’t upload the control report on server GE.
Occurrence: QC didn’t scan file properly (recorded in file follow up but not present on server).
Detection: K. Pum doesn’t verify that all control reports that should be scanned are present because she doesn’t have access to a “real time” planning list.
2- K. Mitr (or K. Siang) released the batch without confirming that scanned control report is on server GE.
Occurrence: Packing list needed to be issued before packing is completely finished in order to submit export documents on time.
Detection: No concession request issued or list followed to insure these exceptional cases will be covered on time with management approval.
Additional failure: K. Bua issued a first packing list not including the KIT and batch concerned then updated the packing list to customer again after K. Mitr verified control reports upload and without informing K. Mitr.
Occurrence: End of month, packing list is made in 2 times depending on what pieces have to be invoiced what month.
Detection: K. Bua forgot to copy the packing list updated on common data.
Immediate actions agreed:
1- Verify all kits sent after 03/12/2014:
compared with list QC scan K. Pum
compared with all e-mail packing list sent to CIEE France K. Mitr / K. A
Must finish on 04/02/2015
2- As soon as QC scan control reports she must update the scan list and save the file so K. Pum can get a real time information.
3- Every time after upload on server QC document verify that she uploaded every document as QC scanned
4- Verify that QC document can do the mass upload and Java is active and updated
5- Every time that a control report cannot be uploaded on server GE before to issue shipping document QA must request concession approval from managers Quality or Plant director and make sure exception will be followed until solved on time for customer
6- Customer service must copy QA to every packing list sent to CIEE France by e-mail. Or check how to use VF05 transaction.