All correspondence to be in English and minimum required information are your company’s name, invoice number on which query is raised, amount of the invoice, currency and your query such as “overdue invoices payment not received” or “Amount short paid” or “Invoice status not clear in Vendor portal” or any other issue in a brief manner. Your query would be responded to in 2 work days. In the unfortunate event that no reply is received by you in two work days, please refer to your previous email and send a reminder mail and we will work to ensure that response is provided to you within a further two work days.