1.3 Different departments of the hotel
For a well run and smooth operation, the hotel work is divided into separate units which are responsible for specific duties and tasks. The following are separate departments you may find in the hotel. It is absolutely necessary to have a proper functional operation, so that all the departments work well together.
Personnel (Human Resources) Division
Helps other divisions with recruitment, selection and the training of staff. It also administers wages, medical and all personnel related matters.
Links with Housekeeping: The personnel/HR division will be responsible for the coordination of in-service training and staff performance appraisals & hiring.
Marketing and Sales Division
Sales and marketing staff help sell rooms, conference and food and beverage services. They are also involved in promotions, advertising and publicity activities.
• Association between Housekeeping and Marketing and Sales division: Housekeeping staff communicate guests’ feedback and complaints to this division in order for them to improve or use certain strong points in their marketing plan.