I have been copied in this correspondence and I must remind you of the hotel’s contractual requirements which are very important to follow in our current collaboration.
Please see below a screen shot of Page 5 of your SLH Membership Agreement where our terms are clearly mentioned, please let me know if this is unclear to you?
It is also unusual to have this request, as generally speaking even when we pay our international suppliers we have to make sure that the receiver gets the payable Invoice amount and not less, and we would assume the bank charges.
WPS is a dashboard that offers you the possibility to pay in your own currency and that must be the amount on the invoice.
I can see there is no payment allocated since September last year, and I would kindly ask you to complete your payments to SLH in order to have accounts running without interruptions. I understand from your email that you were not charged before when making payments to WPS, would you please double check your payment advices prior to September 2015.
Kindly please do let me know if you wish to still dispute this matter, and I will raise this issue within our management.