Good day.
As checked through, found that due to the long stretch of holidays in Thailand and Malaysia last week (01-05May and another holiday in PEN on 07/May) &
also due to some miscommunication, that have caused this delay.
Currently, we are doing our best to negotiate with carrier to waive the charges.
Note: the charges are imposed by carrier due vessel has sailed on 02/May and cost incurred in amendment after vessel sail.
Please kindly find below the chronology of events again
Hope it can help to clarify the situation and would like to assure, DHL value the business partnership with PNP.