• Co-ordinate, supervise and deploy Credit Control activities to mitigate customer credit risk and to ensure the collection of outstanding debt from customers in a timely.
• Ensure smooth internal and cross-functional communication, following set processes and channels, in order to resolve credit control issues in a timely and accurate manner
• Ensure timely and accurate data entry and to provide reports to management in order to identify improvement opportunities
• Lead, motivate and empower the staff through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity
Reviewed team members’ performance and offer insight to areas of improvement
Handled inbound calls to the Assist Line when call volume dictates
Identified potential problems and communicated timely with management.
•Recognized and escalated issues that may need to be referred to team to prevent losses to the company.
Submitted monthly reports on random account reviews by the first day of each month.