Using business rules analysis
Business rules are important because they govern the work of the organisation.
Hence, it is vital that they are considered during business process modelling
work. They need to be documented so that the analysts can understand the
impact of the rules and whether or not they are open to discussion or
challenge.
Business rules are encountered at many points during business process
improvement. They can constrain the value chain by imposing an overall
sequence on the high-level processes; they can constrain the business processes,
represented in the business process models or swimlane diagrams (Technique 37),
by imposing a need for a particular task to be carried out by a particular actor or
at a set point in the process, or even to be carried out at all; finally, they can
constrain the procedures followed during a task, by imposing rules upon which
decisions are based.
When modelling processes or analysing tasks we can uncover the business rules
by asking about: