This study aims to characterize the older shopper by exploring unobserved heterogeneity within the
segment and developing an older shopper typology from an empirically derived store image scale. Store
attribute theory informed a two-stage research design. Firstly, a ‘pool’ of salient store attributes was
identified through in-depth interviews. Scales were then developed and quantitatively tested using data
collected through a household postal survey. Seven store image factors emerged, forming the basis of the
typology. Five clusters were subsequently profiled using behavioral and demographic variables: Prudent
neutrals, All-Round demands, Reluctant casuals, Demanding sociables, and Affluent utilitarians. A
discussion of the resultant classification's utility in terms of retail strategy, including opportunities for
better targeting through adjustment of the retail offer, is presented. This study develops a store image
scale that reflects the importance of store choice decisions of older shoppers, extending store image
research by providing contemporary insights into the requirements of older shoppers in a changing retail
environment.
This study aims to characterize the older shopper by exploring unobserved heterogeneity within the
segment and developing an older shopper typology from an empirically derived store image scale. Store
attribute theory informed a two-stage research design. Firstly, a ‘pool’ of salient store attributes was
identified through in-depth interviews. Scales were then developed and quantitatively tested using data
collected through a household postal survey. Seven store image factors emerged, forming the basis of the
typology. Five clusters were subsequently profiled using behavioral and demographic variables: Prudent
neutrals, All-Round demands, Reluctant casuals, Demanding sociables, and Affluent utilitarians. A
discussion of the resultant classification's utility in terms of retail strategy, including opportunities for
better targeting through adjustment of the retail offer, is presented. This study develops a store image
scale that reflects the importance of store choice decisions of older shoppers, extending store image
research by providing contemporary insights into the requirements of older shoppers in a changing retail
environment.
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