convention that was adopted in 1981, states that it is necessary for organizations to help
employees to balance their work and nonwork demands (Lewis, 1997)14
.
Reducing the level of spillover may help to reduce the perceived stress and psychological stress
and assist to maintain some amount of balance between the two environments (Aminah, 2002)15
. The existing low level of organizational support with increase in worklife conflict provides the
risk of lower QWL. Organizations need to provide alternative means of employment practices to
eliminate the pressure of spillover without influencing the career progression. The balance is
important particularly among the employees in order to nurture and develop the sustainable
human resource practices in the work environment. Therefore, balance between work and non work life is suggested as one of the measures of QWL.
Figure 1: A Paradigm Showing the Constructs of QWL
3. Objectives of QWL
The main objectives of the QWL programmes are to:
1. improve employee satisfaction;
2. improve physical and psychological health of employees which creates positive feelings;
3. enhance productivity of employees;
4. reinforce workplace learning;
5. improved management of the ongoing change and transition; and
6. build the image of the company as best in recruitment, retention, and in general
motivation of employees
3.1 Characteristics of QWL Improvement Programmes
The results, reported from a number of quality of work life improvement programmes, have
some common characteristics. These are: