1. Re-engineer work processes 1. Response to change—levering service and performance to match complex, diversified and changing environment and needs of the citizen.
2. Restructure the framework and administration of public organizations 2. Participation—building networks with private sector and civil society organizations, empowering people in governance process and connecting government efforts at all level.
3. Reform financial and budgetary system 3. Smart—moving towards a high performance organization, excellent performance with forward looking, agility, and creativity.
4. Review the human resource management and compensation system 4. Perfect—creating an effective self-control system to ensure transparency, accountability, and ethical behavior as
well as to restore public trust and confidence.
5. Change management paradigms, and cultural norms and values
6. Modernize the public sector through e-government system development
7. Enlist public participation in the work of the government system