Items You Should Know How To Do…
Define scope of business problem
Define stakeholders and their concerns
Define measures to let you know you’ve succeeded in improving a situation
Define customer needs and interactions with the business
Create business process flow diagrams
Define quality controls and determine consistency (Six Sigma)
Define waste or inefficient flow patterns (Lean)
Define decision management opportunities (business rules)
Define a process using an industry framework (SCOR, APQC)
Define human performance problems
Generate job descriptions and training requirements
Define managerial performance problems
Define problems with IT support
Generate software requirements