Other measures
Some common measures of transport performance include:
•Reliability of delivery
•Total travel time and distance
•Delivery cost
•Customer satisfaction
•Frequency of service
•Loss and damage
•Availability of special equipment
(cont.):
•Helpfulness of drivers
•Time to load and unload
•Total weight moved
•Number of errors in deliveries
•Errors in processing and administration
•Size and capacity of vehicles
•Skills of drivers
•Utilisation of vehicles.