we had stayed here before and were impressed with the service and facitlies. the only issue we had this time was our room key was removed from our room and i was quite concerned that some accessed it, went to reception after a sllepless night who informed me to lock the inside of the door and get some sleep!!!! i returned in the morning and found a wonderful girl on reception who cancelled all the keys and reissued new ones. also executive lounge had a great selection of food, but some guests think its a free for all and have numerous meals, missing out on exploring the great resturants the eastin has. luce was a favorite and great meals and service. also nat who looked after us was fantastic and we enjoyed his service. the pool amazing but can be quite busy. also we selected a late check out and had our room key cancelled a 2.00pm, i called reception who informed me i had to come down to get it reissued, i was in bathers and not impressed that they could not send someone to me to sort this out,