Yesterday, the arrival of a Kazakhstanian MICE group, Khun Uthorn, group coordinator, has inserted group’s nationality and country of residence data randomly and without documents’ check. As result, some of this, 100% Kazakhstanian group, have been listed as Russians, some as Ukrainians, some as Americans, and none of them as Kazakhstanians. The proof is in the attached screenshots below.
Moreover, though Khun Uthorn has been in charge of data insert into Comanche, it has been done, as you can see on the screenshots, under the name and login of another front office staff.
In addition, in breach of our policy, Assistant Front Office Manager has not verified the data insert to Comanche in the evening, and the verification has been made by the very same person that has inserted the data – Khun Uthorn.
Another case of yesterday is that the Theme Suite guests have not been listed as VIP in Comanche, as prescribed by our standard policy, by Khun Peerapatara.