i I was in the bank the other day, and waiting in a queue. I have just reached the front of the queue when this guy jumped in front of me and said l just need to ask a quick question. I was not very happy and I hate making a scene, so I let him. But then it started taking ages. He looked back at me and grinned. He was so pleased with himself and I was just furious! What could I do? I said nothing.