To focus on support of online programs it was necessary to uncover what the faculty knew about the resources at ASU Libraries. Were the faculty, “who will be designing the courses, determining the content, and creating the assignments” (Jerabek & McMain, 2002), aware of library services? Thomsett-
Scott and May (2009) found that lack of awareness of services was the major issue in library support of online resources. Library Support of Online and Extended Education