Keep it simple
Whether those metrics are higher sales numbers or fewer safety issues, the impact of the training will flow clearly from the program itself. Measurement may be as simple as checking the numbers you already have at your fingertips.
“Consider starting with one or two measures that you already track, such as employee engagement, performance ratings, customer service scores, employee retention, or the strength of the talent pipeline,” says Cranfill. “Spend less time in data capture/collection and more time in using the data to continue to improve and evolve your training programs.”
Don’t underestimate the power of employee surveys —even better—have one-on-one conversations about a recent training initiative. Ask your team what they thought of a training program and pay close attention to what they have to say about it. Many employees know what skills will help them do their jobs better — and what’s a waste of time.