5. Name of Staff
6. How was the stylist's appearance?
( ) Clean and Neat ( ) Not clean and neat
Example: His/Her uniform was clean and neat, make up / hair style was appropriate.
7. Did the stylist have the "Batwing Magnet or name badge" on his/her uniform? ( ) Yes ( ) No
Remark : "Batwing Magnet" will be on the left side
8. During your visit, have you observed any improper behaviour, inappropriate manners of any stylist(s)? ( ) None ( ) Yes
If Yes, please describe what happened in details.
Example : eating, talking loudly, shouting, impolite, using the cell phone, overpass the customer, use the sandals at work, etc.
9. Did the stylist show the appropriate behaviour(s)/manner(s) during your visiting? Please rate your answer from 0 to 5. ( ) 5 ( ) 4 ( ) 3 ( ) 2 ( ) 1 ( ) 0
Example: eye-contact, smile, deliver the good service, polite, provide useful product information etc.
0 - Very bad. 5 - Excellent