This is a descriptive research to identify the factors affecting the adversity experienced
by nurses and office workers. The research was conducted among 270 nurses at a general
hospital and 192 office workers in the metropolitan area, and the collected data were
analyzed using an SPSS 20.0 program. Statistically significant differences were found in
emotional intelligence and the adversity quotient between nurses and office workers.
Nurses had both variables at lower levels compared to office workers. Statistically
significant correlation was found between the adversity quotient and emotional
intelligence in each group. In each group, emotional intelligence significantly affected
statistically the adversity quotient. It accounted for 19.0% for nurses and 26.0% for office
workers. On the basis of these results, it is necessary to develop and employ a program to
improve emotional intelligence, which was found to affect the level of adversity quotient,
and develop an intervention strategy to raise the adversity quotient, particularly a
customized intervention strategy for nurses who had emotional intelligence and adversity
quotient at lower levels compared to office workers. The objective is to help them cope
efficiently with their changing job environment and to improve the quality of each work
service, the nurses’ and office workers’ job satisfaction, and their quality of life.