Some readers will respond that the core idea is service. Or customer focus. Or quality. Or incentives. Or creating value. Or empowerment. But the major concepts of emerging practice are not organized hierarchically, with one master idea at the top. As an indication, the concept of incentives does not subsume the equally useful idea of empowerment, which can be defined as a state of affairs in which individuals and groups feel psychologically responsible for the outcomes of their work. Since emerging argumentation and practice are structured by a paradigm rather than by any single core idea, those who want to make the most of the new conceptual resources should understand how various components of the system are related to one another.