Elle apologized to both of them for this happen. Mr. Fechner said our hotel need to
renovate many things. Since the first date they found out many things not in a good
condition. Elle offer ENG to check TV for them again also deep clean the room. The
guest agrees with that. Mr. Fechner mentioned to Elle in this case he needs 1 night
accommodations free on 4-5 Jan 16 also refund for his shirts. Elle acknowledge his
require and will update to them after talk with FOM. After left the guest villa Elle called
to issue job with Aiw (GSA) right away.