Dear Vanchai Jiratritarn
Your email rerceived, thanks.
Regarding your question, we discuss it with our technicians, they are working on it now and reply you asap.
As you requirement, We are preparing technician who can speak english to train you, and because they need prepare their passport, so will tell you the details asap.
Best Regards
Wang Jiang
At 2014-06-14 04:28:04, "Vanchai Jiratritarn" wrote:
Dear Wang Jiang,
It seams that the error case which my pre-sales engineer Mr. Narit had communicate with you
is from your image sensor (CIS) and the magnetic sensor did not do their function or may be when your software engineer teem do the data collection for all the images of our Thai money denominations did not collect the images properly. Because it seems that your machine just detect by size or wide sensors only. And that is the reason why even the 50 baht fake note but has the same size of 20 baht note had been accept as the genuine 20 bath note!!! Which in the right function it must be detect as fake note only. So, please discuss with your software engineer and hardware engineer in the same time in order to solve this problem. Because up till now our sales team still do not have the confidence of your machine. So they dare not introduce your machine to their customers which is not good for our company because your products had been in our stock almost 2 months already. And as we had tell you since the beginning that your company must not ship out your machines to us until your machine really has the steadying performance. But you did not listen to us and ship out the products without our consent. So, if it takes long times to solve the problem and we can not sales your machine then we may have to sent all of them back to your company and claim the money back. So, please reports to your President to let him know this problem In order to let him call all the people who has the knowledge of your machine to solve this problem as soon as possible. Because it takes to much long times already.
With best regards,
Vanchai Jiratritarn
The President
Creatus Corporation Ltd.
Sent from my iPad
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