Research was conducted by soliciting responses from a sample of managers and
employees in the telecommunications industry in SA. The sample was based on the
length of service in the industry, duration in the current position, nature of position and
current/ previous employer. Due to the sensitivity of information in the sector, only 36
respondents out of 50 were prepared to take part in this study. The study focused on
the implementation of ERP in SA and did not include respondents from other countries.