KEY ACTIONS
- Assesses opportunities – Reviews processes to identify gaps between requirements and current outputs.
- Determines causes – Identifies potential conditions that contribute to gaps or key variances; explores relationships between conditions and effects; distinguishes causes from symptoms and identifies primary causes.
- Targets improvement ideas – Generates ideas for solutions; analyzes the effect or impact of each solution; selects appropriate solutions.
- Implements effective improvements- Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness. (Continuous Improvement)