Dear K. Jeab/K. Noi,
Good Evening!!!
We humbly apologize for the delay regarding paprika delivery. The Delay has happened due to product has bit change in viscosity as compared to previous supplied Lots. Due to the specific raw material used in production the product has been thick in terms viscosity which is beyond control. Keeping all other parameters same the product is fit for usage.
We are ready to supply the same and/or request to test it before use, if required at your end. We could also arrange a test sample for your end application. Please confirm the actionable at our end.
Thai-Nichi is our valued customer and we will support with our best of resources available.
Please co-ordinate and co-operate as a special case from our end.