English Dialogues
Making a Complaint - a faulty TV
A:
Good afternoon, can I help you?
B:
I hope so. I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background.
A:
Do you have an outdoor antenna?
B:
Yes, I do.
A:
Have you tried adjusting the antenna?
B:
Several times.
A:
Hmmmmm. I'll get our engineers to have a look at it.
B:
A friend of mine bought the same model here and had exactly the same problems. I want a refund.
A:
I'm afraid it isn't our policy to give refunds, sir.
B:
I want to see the manager.