There was a huge queue the Passport office, so I pushed to the front and cried, "My family's gone on holiday and my son urgently needs a new passport!" Within an hour we had his passport. We rushed to the airport but they told us we were too late and he next flight was at 5 am. At this point i lost my temper. We the rest of the day wandering around the duty free. We finally arrived at our destination twenty hours later, exhausted but relieved that we could start our holiday. (Nigel Barker)