Fare Rules
Fare is non-refundable, name change is not permitted and ticket is non-transferable.
Date changes will incur penalty and fees (airline penalty plus any fare difference plus our processing service fee) and is based on availability of flight at the time of change.
Date change after departure must be done by the airline directly (airline penalty plus any fare difference will apply and is based on availability of flight at the time of change).
Routing change will incur penalty and fees (airline penalty plus any fare difference plus our processing service fee will apply and is based on availability of flight at the time of change).
Contact our 24/7 customer service to make any changes.
Prior to completing the booking in the 'terms and conditions' link, you should review our service fees for exchanges, changes, refunds and cancellations.
Compassion Exception Policy: (CEP) - In certain documented cases, we will waive all our fees for changes and exchanges only. Airline penalties, fees and fare difference will still apply and generally cannot be waived. In order to qualify for this, you must be able to prove that you are in active military duty, handicapped or are affected by a Major natural disaster. For our clients who are senior citizens [over 64 years of age] we offer a 100% discount on CheapOair’s cancellation and refund fees and a 50% discount on our change fees. For Youths (between the ages of 16 and 25) we offer a 25% discount on CheapOair’s change fees. If we are not able to determine definitely that you are in one of the afore mentioned categories, we may be unable to extend this relief to you and our usual fees will apply. In order to be eligible for the CEP you must contact us by phone and request the CEP waiver be applied to your transaction with our customer service agent as well as provide proof of eligibility.
In order to be eligible for the CEP you must contact us by phone and request for the CEP waiver with the our customer service agent as well as provide proof of eligibility.
Please note that our Service fees are in addition to any Airline refund penalty, exchange fees and/or fare difference. Please refer to our fees section in the booking terms and conditions for details.