As might be expected, a wide range of issues were identified, many of which were mentioned by only one or two students. The most commonly mentioned issues were combined into a list of 18 key issues, of which 14 were considered to create negative feelings and 4 created positive feelings among the students surveyed (see Table 1). These key issues can be applied to research question 1: What are some of the issues that cause our students to be less than satisfied with the institution?