5.2 BPM Approach in Small Businesses
Traditionally, many BPM efforts have been initiated as part of information systems
projects where there is a well-trodden regime typically involving a number of
BPM participants including vendors, implementation consultants and change
managers (Al-Mudimigh 2007). In more recent times attention has turned to how
BPM capabilities can be established and managed independently from information
systems projects (Rosemann 2010). The experiences of this case study indicate
that for some, potentially many, Small Businesses neither approach will work. In
light of resource and investment constraints that many Small Businesses face,
engaging teams of external consultants or building dedicated in-house capabilities
will not be feasible.
There is scope to further investigate the adaptation of delivery models to
achieve the maximum BPM impact for Small Businesses. This includes consideration
of resourcing models and decision-making processes for BPM projects that
take advantage of organisational agility and flatter management structures.
Techniques, toolsets (further discussed in Sect. 0 below) and expertise (further
discussed in Sect. 0 below) will likely require some shaping alongside new
delivery models.