If implemented systematically, the SOE has the potential to be very useful to
executives and operating managers of hospitality organizations. In this context, not
only the SOE can be used to monitor the performance of the different aspects of the
hospitality service system, but it also can provide a performance-oriented context for
continuous improvement initiatives and efforts. The conceptual framework in Figure 2
is designed to offer a road map towards the effective implementation and utilization of
the SOE in hospitality service operational settings. The stages of this framework are
highlighted below.