Utilities worldwide are compelled to exploit any efficiency and effectiveness that they can gain by blending technology and information in business processes. Various exogenous factors, such as a shift in the value creation from an industrial base to an information base, the deregulation of the energy industry in major economies, typically a small annual growth rate, and the globalization of the energy firms, are changing the competitive nature of the utility industries and putting unprecedented pressure on their profitability (Brunetto and Yacko, 2000). This case study can guide organizations in the utility industries and in other industries as they attempt to decide and implement similar process transformations to achieve higher productivity in purchasing.