They are the experts in this area, and you need to position yourself as a facilitator to n most cultures, conflict is a subject of anxiety for most people. Rarely is there a person who feels that the
resolution of conflict is an easy skill to master. And this view of conflict has been born out in my experience
in conducting training sessions for project managers in the United States and the United Kingdom; during
these sessions project managers routinely say that conflict resolution skills are the toughest of the people
skills to master.