The Retail business is one of the important channels for DHL to stimulate non account (cash) revenue as well as providing convenient drop off locations for existing & potential customers. Although there is a number of Express Centres in major cities across the region, many are not staffed and run by Sales personnel. In addition , there are opportunities to build relationships with 3rd party resellers where it is not cost effective to have express centres staffed by DHL employees.
The position of Retail Business Manager is a newly created role, responsible for developing a new strategy and constructing a profitable network of DHL Express Center in major cities.