• Service Offering Catalog and Management
• Service Request Management
• Order and Subscription Management
• Contracts and Agreement Management
• Pricing, Metering and Billing
• Customer Account Management
• Rating
• Clearing and Settlement, Accounts Payable, Accounts Receivable
• Service Delivery Catalog
• Service Automation Management
• Change and Configuration Management
• Image Lifecycle Management
• Provisioning
• Incident and Problem Management
• IT Service Level Management
• Monitoring and Event Management
• IT Assets and License Management
• Capacity and Performance Management
• Platform and Virtualization Management