When Is Process Consultation Appropriate?
Process consultation, a general model for helping relationships, has wide applicability in organizations. Because process consultation (PC) helps people and groups own their problems and diagnose and resolve them, it is most applicable in the following circumstances
1. The client has a problem but does not know its source or how to resolve it.
2. The client is unsure of what kind of help or consultation is available.
3. The nature of the problem is such that the client would benefit from involvement in its diagnosis.
4. The client is motivated by goals that the consultant can accept, and the consultant has some capacity to enter into a helping relationship directed at reaching those goals.
5. The client ultimately knows what interventions are most applicable.
6. The client is capable of learning how to assess and resolve her or his own problem.