The development of the chief knowledge officer (CKO) function suggests a growing recognition that for many an organization, intellectual capital - the knowledge, experience, and ideas of people at every level of the firm - impacts a firm's products, services, processes, and customers. Moreover, as Stuller (1998) notes, these positions send an important signal to the organization that knowledge is an asset to be managed and shared.
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Using "knowledge champions" to facilitate knowledge management
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