After consulting with Mktg team, we agreed to waive 16USD
We really need to doing business with you in the future.
Do not trifle made us reactant together because of this.
For this sample product shipment, we ask to Mr.Finn who didn't known about this shipment
that the reason why WTG don't to clear this issue with This customs as earlier.
In the future if you need to send the sample product to WTG need you tell me about the details of shipment so, we can closely monitor the shipment in order to avoid the unnecessary cost