There are a number of factors that can motivate an organization to
establish a formal and systematic management of knowledge. These include
the desire or need to: (a) get a better insight on how the organization works;
(b) reduce the time and effort in searching for information and documents;
(c) avoid repetition of errors and unnecessary duplication of work; (d) reduce
the response time to questions that are asked frequently; and (e) improve the
quality and speed of making important decisions.