Through self-service kiosks, hotel guests can check in, encode a room key, check out and obtain a receipt - all without having to wait in line at the front desk. An internal printer produces both a registration slip and a guest folio. Real-time monitoring alerts hotel staff when paper and key cards are low, and operational settings are controlled from locations the hotel chooses. The solution allows guests to obtain copies of their folios at any time during their stay, without checking out. Guests also can request that folio receipts be e-mailed or mailed to an address based on information in the property management system. Special messages, vouchers and printed instructions can be provided to guests based on management-defined criteria.