As previous shipments, Form D charges was not billed to us. But now my Bangkok office have advised that you’ll be charging for customs clearance and Form D which cost us extra USD 195 for this shipment.
This was not stated anywhere in our emails before. Can you please advise what is going on?
Vessel is coming into Port Kelang today and we still did not receive any copy of the Form D.
We urgently need your assistance because there will be port storage, detention and demurrage involved if we don’t clear the cargo in time