But just as with strategic frames, established processes often take on a life of their own.
They cease to be means to an end become ends in themselves.
People follow the processes not because they’re effective of efficient but because they’re well known and comfortable.
They are simply “the way things are done.”
Once a process becomes a routine, it prevents employees from considering new ways of working.
Alternative processes never get considered, much less tried.
Active inertia sets in.