Vocabulary Preview
You are going to hear some telephone calls. Listen and take notes on the following words and expressions. Put an (x) mark before the unfamiliar words.
 Noun Verb Adjective
 a tooth cavity   to take your temperature stolen
 an eye examination 
 dental check up 
 
 Call 1
Caller I: Yes, I'd like to make an appointment.
 Lady: What seems to be the problem?
Caller 1: I've got a really bad headache.
 Lady: Did you take your temperature?
Caller I: No, but I think I've got a fever. I feel warm at my head.
 Lady: Hmm. Sounds like the flu. When can you come in?
 Question 1. Who is the person probably calling?
 Answer: ________________________
 Lady: Health clinic. May I help you?
Caller 1: Yes, I'd like to make an appointment.
   Call 2
Caller 2: Hello. I'd like to report a stolen car.
 Lady: May I have your name, please?
Caller 2: The last name is Willey, W-I-L-L-E-Y. First name, Debbie, D-E-B-B-I-E.
 Lady: Address?
Caller 2: 38-78 Valley Street, Apartment 5A.
 Lady: And where did you last leave it?
Caller 2: In front of my apartment building. It was there when I left it last night, but I didn't put a lock on it ...
 Question 2. Who is Debbie probably calling?
 Answer: ________________________
 Lady: Police department. Officer Williams speaking.
Caller 2: Hello. I'd like to report a stolen car.
  Call 3
Caller 3: Hi. My name's Joanne Chapman. I'd like to make an appointment.
 Guy: All right, Joanne. Is this for a checkup or a cleaning?
Caller 3: A checkup. I think I have a bad cavity. Half the side of my head hurts.
 Guy: Which tooth hurts?
Caller 3: One of the lower molars.
 Guy: Let me see . . . We can see you this afternoon if you can come in at 6:30.
 Question 3. Who is Joanne probably calling?
 Answer: ________________________
 Guy: Dental clinic. This is Mr. Mills.
Caller 3: Hi. My name's Joanne Chapman. I'd like to make an appointment.
  
Call 4
Caller 4:  Please! You must help me! My factory's on fire!
 Lady:  Please try to stay calm, ma'am. Where is the fire? 
Caller 4:  There's smoke everywhere . . . !
 Lady:  Excuse me . . . are you out of the factory? Caller 4:  Yes, I am! Please send help immediately!
 Lady:  Now, ma'am, stay calm. Where are you located?
  Question 4. Who is the person probably calling?
 Answer: ________________________
 Lady:  Fire department. 
Caller 4:  Please! You must help me! My factory's on fire!