System error 21:10
Explanation
Service Station failure
Recommended action
The possible cause could be:
1.The steps counted by the Service Station motor are not consistent with the expected length of the current movement.
2.The Aerosol Fan has reached its maximum current limit. If your printer actually has an Aerosol Fan then the printer is Very old. This fan has been removed (dis-included) from the printer assembly long ago. Service may be required to replace the Service Station and/or related components.
3.The Service Station motor has shutdown because of blockage. Service may be required to remove Debris, adjust or to replace the Service Station and/or related components.
CAUTION: HP offers no technical support for persons who are not qualified to provide HP Warranty repairs.
Example: Replacing the Trailing Cable on any Designjet Printer is not a user service. This is very technical and requires HP-Qualified Service Technicians in order to qualify for HP Warranty coverage. In any case, one who renders repairs to HP Designjet printers (self-help) is strongly recommended to refer to the applicable HP Service Manual, updates and service notes. However, please be aware that HP Service Manuals, technical updates and service notes are published available only for HP-Qualified Service Technicians.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
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System error 86:01
Explanation
Carriage-Axis shutdown.
Recommended action
If this error code appeared but was NOT caused by a paper jam, then try the following:
Maybe there is too much friction on the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod using the HP synthetic lubricant specific to the printer. Service may be required to replace the Carriage Motor and/or related components.
Maybe the Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen, likely it is because the Service Station cannot uncap the Printheads. Do not try to pull on the body of the Carriage. That can damage the Carriage or the Service Station or both. Service may be required to adjust or replace the Service Station and/or related components.
There may be debris or an object in the path of the Carriage. Check the Carriage movement area for obstructions and remove debris that is blocking the Carriage movement. Service may be required to replace the Carriage and/or related components.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
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System error 86:01
Explanation
Carriage-Axis shutdown.
Recommended action
If this error code appeared but was NOT caused by a paper jam, then try the following:
Maybe there is too much friction on the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod using the HP synthetic lubricant specific to the printer. Service may be required to replace the Carriage Motor and/or related components.
Maybe the Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen, likely it is because the Service Station cannot uncap the Printheads. Do not try to pull on the body of the Carriage. That can damage the Carriage or the Service Station or both. Service may be required to adjust or replace the Service Station and/or related components.
There may be debris or an object in the path of the Carriage. Check the Carriage movement area for obstructions and remove debris that is blocking the Carriage movement. Service may be required to replace the Carriage and/or related components.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
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