Awareness email targets the ‘Prospect’ and the newly acquired ‘Buyer”. Its purpose is to
communicate the company image and message, make the customer aware of their products
and services and identify behaviors and interests (Mullen & Daniels 2008, 8).
Consideration email targets mainly the ‘Prospect’ by emphasizing the benefits of certain
products ahead of the final decision by the buyer. The objective is to narrow down the customer’s
choice and accelerate his decision making (Mullen & Daniels 2008, 9).
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Conversion email concerns the ‘Buyer’, the ‘Client’ and the ‘Supporter’. Both newly acquired
customers and existing ones are driven through the sales channels and aftersales support
(Mullen & Daniels 2008, 10).
Product usage and loyalty emails target all loyalty ladder customers particularly the ‘Client’,
‘Supporter’ and the ‘Advocate’. The usage email drives customer engagement with the brand
and use of the company’s products and services. Loyalty emails have longer life spans as they
‘foster and deepen the relationship for lifetime value impact (LTV)’ (Mullen & Daniels 2008,
12).
Email marketing is one of the most cost effective tools in sending powerful communication to
customers and keeps them engaged and loyal. Integrating email marketing in building customer
relationships and loyalty offers endless virtual possibilities to reach segmented customers
and thereafter to target and fulfill their needs (Mullen & Daniels, 2008)